The data controller in respect of our website is Studee Ltd (company registration number: 06842641 of 15 The Woolmarket, Cirencester, Gloucestershire, GL7 2PR, England. You can contact the data protection officer by writing to Craig Christiaens or sending an email to [email protected].
Information we collect when you visit our website
We collect and use information from website visitors in accordance with this section and the section entitled Disclosure and additional uses of your information.
Web server log information
Our website server automatically logs the IP address you use to access our website as well as other information about your visit such as the pages accessed, information requested, the date and time of the request, the source of your access to our website (e.g. the website or URL (link) which referred you to our website), and your browser version and operating system.
Use of website server log information for IT security purposes
We collect and store server logs to ensure network and IT security and so that the server and website remain uncompromised. This includes analysing log files to help identify and prevent unauthorised access to our network, the distribution of malicious code, denial of services attacks and other cyber-attacks, by detecting unusual or suspicious activity.
Use of website server log information and third party analytics software to analyse website use and improve our website
We use the information collected by our website server logs, along with third party analytics software, including but not limited to Google Analytics, to analyse how our website users interact with our website and its features. For example, we analyse the number of visits and unique visitors we receive, the time and date of the visit, the location of the visit, the operating system and browser used, the number of course enquiries made on our websites and the number of links clicked on.
We use the information gathered from the analysis of this information to improve our website. For example, we use the information gathered to change the information, content and structure of our website and individual pages based according to what users are engaging most with and the duration of time spent on particular pages on our website.
Cookies and similar technologies
Cookies are data files which are sent from a website to a browser to record information about users for various purposes
You can reject some or all of the cookies we use on or via our website by changing your browser settings, but doing so can impair your ability to use our website. For further information about cookies, including how to change your browser settings, please visit www.allaboutcookies.org or see our cookies policy.
Information we collect when you contact us
We collect and use information from individuals who contact us in accordance with this section and the section entitled Disclosure and additional uses of your information.
When you send an email to a @studee.com email address, we may collect your email address and any other information you provide in that email (such as your name, telephone number and the information contained in any signature block in your email).
When you contact us using our contact form, we collect all the information provided by you on the form.
If you do not provide the mandatory information required by our contact form, we may still collect the data that you have provided.
When you contact us by phone, we collect your phone number and any information provided to us during your conversation with us.
We may record phone calls.
If you contact us by post, we will collect any information you provide to us in any postal communications you send us.
Information we collect when you interact with our website
We collect and use information from individuals who interact with particular features of our website in accordance with this section and the section entitled Disclosure and additional uses of your information.
When you sign up for an email service promoted on our website or opt to receive news and advice in relation to studying abroad, by submitted your name and email address; we collect your name, email and any other details you provide.
Registering on our website
When you register and create an account on our website, we collect the following information: name, email address, IP address and any other information you provide to us when you complete the form. If you do not provide the mandatory information required by the registration form, we may still collect the data that you have provided.
If you do not provide the mandatory information required by the registration form, you will not be able to register or create an account on our website.
Using our online tools
When you interact with one of the tools on our website that helps you better understand which programs, universities, locations and/or subjects are most suited to your needs, aspirations and circumstances, we will collect any information that you provide to us, which may include but is not limited to; where you want to study, what you want to study, what funds you have available, your qualifications/exam results and which English Language Tests you have passed.
If you provide us with any information whilst using one of the tools on our website, before you provide us with your name and/or contact details, we may record those details anonymously and associate them with your browser. If we have access to this information when you decide to give us your name and/or contact details we will associate the information you previously provided with your name and any contact details. This will prevent you having to enter your information for a second time.
Managing your profile
When you login to your account on our website and add or update any information within your profile, we will record the information you provide.
If you are logged in, we will record the information provided in the filters you use in order to present you with relevant programs.
Pages visited and searches
We may record the pages you visit on our website and/or the searches you make on the website in order to provide you with a more personalised experience.
Information we collect when you use our application service
If we are assisting you in completing an application form in the process of applying to a university then we may need to record all or some of the information you will be providing in your application.
In addition, we may ask you for documents supporting your application, including but not limited to; biodata page passport, bank statements, affidavit of financial support, reference letters, sponsorship letters, government funding letters, statement of purpose, study permit / copy of visa, translations and payroll receipts. This information will be held securely in accordance with the UK's GDPR requirements, and will only be used in order to submit your application.
Information obtained from third parties
We provide a service to some universities whereby enquiries completed on the university's website are shared with us in order for our team to contact you and assist you with any queries you may have in relation to the university, the programs they offer and/or the process involved in applying to that university.
Application and enrolment support
In order to provide you with support when applying for a university and all the subsequent stages to enrolling, the university may provide us with information in relation to the status of your application, which we will be able to share with you.
If you ask us for information in relation to your submitted application, we may contact the university to get that information, which they will then provide to us. We will be able to share that information with you.
Other third party information
Other than the above, we generally we do not receive information about you from third parties. However, in the event that we do, this will typically be your name and contact details, but could also include additional information about you that you have provided to the third party. No information about you will be passed to us by a third party without your expressed permission.
Where we receive information about you in error
If we receive information about you from a third party in error and/or we do not have a legal basis for processing that information, we will permanently delete your information.
Disclosure and additional uses of your information
Disclosure of your information to other third parties
We disclose your information to other third parties in specific circumstances, as set out below.
Providing information to third parties such as Google Inc. Google collects information through our use of Google Analytics on our website. Google uses this information, including IP addresses and information from cookies, for a number of purposes, such as improving its Google Analytics service. Information is shared with Google on an aggregated and anonymised basis. To find out more about what information Google collects, how it uses this information and how to control the information sent to Google, please see the following page: www.google.com/policies/privacy/partners/
You can opt out of Google Analytics by installing the browser plugin here: tools.google.com/dlpage/gaoptout
Information collected by Google Analytics is stored outside the European Economic Area on Google’s servers in the United States of America.
Disclosure and use of your information for legal reasons
Indicating possible criminal acts or threats to public security to a competent authority
If we suspect that criminal or potential criminal conduct has occurred, we will in certain circumstances need to contact an appropriate authority, such as the police. This could be the case, for instance, if we suspect that we fraud or a cybercrime has been committed or if we receive threats or malicious communications towards us or third parties.
We will generally only need to process your information for this purpose if you were involved or affected by such an incident in some way.
In connection with the enforcement or potential enforcement our legal rights
We will use your information in connection with the enforcement or potential enforcement of our legal rights, including, for example, sharing information with debt collection agencies if you do not pay amounts owed to us when you are contractually obliged to do so. Our legal rights may be contractual (where we have entered into a contract with you) or non-contractual (such as legal rights that we have under copyright law or tort law).
In connection with a legal or potential legal dispute or proceedings
We may need to use your information if we are involved in a dispute with you or a third party for example, either to resolve the dispute or as part of any mediation, arbitration or court resolution or similar process.
For ongoing compliance with laws, regulations and other legal requirements
We will use and process your information in order to comply with legal obligations to which we are subject. For example, we may need to disclose your information pursuant to a court order or subpoena if we receive one.
How long we retain your information
Server log information: we retain information on our server logs for up to 6 months.
When you provide us with information in order to use our service, we retain that information for 6 years following the end of the financial year in which you place your order, in accordance with our legal obligation to keep records for tax purposes.
Correspondence and enquiries: when you make an enquiry or correspond with us for any reason, whether by email or via our contact form or by phone, we will retain your information for as long as it takes to respond to and resolve your enquiry, and for 6 further years after which point we will delete your information as long as you have not requested we delete your information at any point before this retention period finishes.
Email Newsletter: we retain the information you used to sign up for any one of our email newsletters for as long as you remain subscribed (i.e. you do not unsubscribe) or if we decide to cancel our e-newsletter service, whichever comes earlier.
Criteria for determining retention periods
In any other circumstances, we will retain your information for no longer than necessary, taking into account the following:
- The purpose(s) and use of your information both now and in the future (such as whether it is necessary to continue to store that information in order to continue to perform our obligations under a contract with you or to contact you in the future);
- whether we have any legal obligation to continue to process your information (such as any record-keeping obligations imposed by relevant law or regulation);
- whether we have any legal basis to continue to process your information (such as your consent);
- how valuable your information is (both now and in the future);
- any relevant agreed industry practices on how long information should be retained;
- the levels of risk, cost and liability involved with us continuing to hold the information;
- how hard it is to ensure that the information can be kept up to date and accurate; and
- any relevant surrounding circumstances (such as the nature and status of our relationship with you).
How we secure your information
We take appropriate technical and organisational measures to secure your information and to protect it against unauthorised or unlawful use and accidental loss or destruction, including:
- only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymised basis wherever possible;
- verifying the identity of any individual who requests access to information prior to granting them access to information;
Transmission of information to us by email
Transmission of information over the internet is not entirely secure, and if you submit any information to us over the internet (whether by email, via our website or any other means), you do so entirely at your own risk.
We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by such means.
Your rights in relation to your information
Subject to certain limitations on certain rights, you have the following rights in relation to your information, which you can exercise by writing to 15 The Woolmarket, Cirencester, Gloucestershire, United Kingdom, GL7 2PR, or sending an email to [email protected]
- to request access to your information and information related to our use and processing of your information;
- to request the correction or deletion of your information;
- to request that we restrict our use of your information;
- to receive information which you have provided to us in a structured, commonly used and machine-readable format (e.g. a CSV file) and the right to have that information transferred to another data controller (including a third party data controller);
- to object to the processing of your information for certain purposes (for further information, see the section below entitled Your right to object to the processing of your information for certain purposes); and
- to withdraw your consent to our use of your information any time where we rely on your consent to use or process that information. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your information on the basis of your consent before the point in time when you withdraw your consent.
In accordance with Article 77 of the General Data Protection Regulation, you also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or of an alleged infringement of the General Data Protection Regulation.
For the purposes of the UK, the supervisory authority is the Information Commissioner’s Office (ICO), the contact details of which are available here: ico.org.uk/global/contact-us/
Further information on your rights in relation to your personal data as an individual
The above rights are provided in summary form only and certain limitations apply to many of these rights. For further information about your rights in relation to your information, including any limitations which apply, please visit the following pages on the ICO’s website:
- ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/; and
You can also find out further information about your rights, as well as information on any limitations which apply to those rights, by reading the underlying legislation contained in Articles 12 to 22 and 34 of the General Data Protection Regulation, which is available here: gdpr-info.eu/
Verifying your identity where you request access to your information
Where you request access to your information, we are required by law to use all reasonable measures to verify your identity before doing so.
These measures are designed to protect your information and to reduce the risk of identity fraud, identity theft or general unauthorised access to your information.
How we verify your identity
Where we possess appropriate information about you on file, we will attempt to verify your identity using that information.
If it is not possible to identity you from such information, or if we have insufficient information about you, we may require original or certified copies of certain documentation in order to be able to verify your identity before we are able to provide you with access to your information.
We will be able to confirm the precise information we require to verify your identity in your specific circumstances if and when you make such a request.
Your right to object to the processing of your information for certain purposes
You have the following rights in relation to your information, which you may exercise in the same way as you may exercise by writing to 2 Watermoor Rd, Cirencester GL7 1JW or sending an email to [email protected]:
- to object to us using or processing your information where we use or process it in order to carry out a task in the public interest or for our legitimate interests, including ‘profiling’ (i.e. analysing or predicting your behaviour based on your information) based on any of these purposes; and
- to object to us using or processing your information for direct marketing purposes (including any profiling we engage in that is related to such direct marketing).
You may also exercise your right to object to us using or processing your information for direct marketing purposes by:
- clicking the unsubscribe link contained at the bottom of any marketing email we send to you and following the instructions which appear in your browser following your clicking on that link;
- sending an email to [email protected] asking that we stop sending you marketing communications or by including the words “OPT OUT”.
For more information on how to object to our use of information collected from cookies and similar technologies, please see the section entitled How to accept or reject cookies in our cookies policy.
Sensitive personal information
‘Sensitive personal information’ is information about an individual that reveals their racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic information, biometric information for the purpose of uniquely identifying an individual, information concerning health or information concerning a natural person’s sex life or sexual orientation.
We do not knowingly or intentionally collect sensitive personal information from individuals, and you must not submit sensitive personal information to us.
If, however, you inadvertently or intentionally transmit sensitive personal information to us, you will be considered to have explicitly consented to us processing that sensitive personal information under Article 9(2)(a) of the General Data Protection Regulation. We will use and process your sensitive personal information (such as your ethnicity and gender) for the purposes of industry market research. This data is collected in the optional fields in the sign up process or/and by entering the details within your account settings.
We will provide you with the information about the change in question and the purpose and any other relevant information before we use your information for that new purpose.
Wherever required, we will obtain your prior consent before using your information for a purpose that is different from the purposes for which we originally collected it.
We do not knowingly collect Personal Information on our Website directly from children under the age of 13. Parents and schools may use our Website to create accounts for children, such as registering them to get access to resource packs and careers advice. We encourage parents and teachers to spend time online with children and to monitor their online activities.
If you believe that a child has created an account on our Website, please contact us to have the account deactivated by sending us an email at [email protected] or by calling us at +44 0207 666 1222.
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