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    FAQs

    Submitting applications

    How do I find a university and program to apply to?

    Use our filters and search options to find the right university and program. For more guidance, watch our 5-minute tutorial video.

    How do I submit a student application?

    Watch our 5-minute tutorial video for step-by-step instructions on how to submit your first application.

    What documents do I need to apply?

    The documents you need can vary depending on the university and program you choose. Generally, you will need:

    • Academic transcripts
    • Standardized test scores (if applicable)
    • Letters of recommendation
    • A personal statement or essay
    • Proof of English proficiency (for international students)

    Do I need to pay an application fee?

    Some universities charge a fee, while others might waive this fee or not charge one at all. It's important to check each university's application guidelines to find out if there's a cost and how you should pay it.

    If the University charges an application fee, when should I pay it?

    We’ll ask you to pay the fee after your application has been submitted and approved by our team.

    Can I edit or update my application once it's been submitted?

    No, you can't make changes afterward. It's important to review your application carefully before submitting it to make sure everything is accurate.

    Can I apply to multiple universities or programs at the same time?

    Yes. However, you need to submit a separate application for each one. If you have any questions, contact our customer support team.

    What should I do if I have technical problems during the application process?

    If you experience issues, contact our customer support team and provide detailed information about the problem. This will help us resolve it quickly

    Assessing applications

    What happens after I've submitted my application?

    We review your application within 48 hours to ensure it is complete and meets all the university's entry requirements.

    Why do you need to pre-assess my application?

    We assess it to check it’s complete, prevent delays, and help universities decide on your application more quickly.

    How long will it take to pre-assess my application?

    We review applications and submit them to universities within 48 hours. However, delays can occur if information is missing or inaccurate.

    What happens if my application is incomplete?

    If your application is incomplete, we will contact you to request the missing details or documents.

    Application status

    How can I check the status of my student applications?

    You will receive regular email updates from us about your applications.

    Can I get feedback if my application is rejected by a university?

    While we can't guarantee feedback, please contact our customer support team to request it. We'll do our best to help you improve future applications.

    Account management

    How do I activate my account?

    Reset your password to activate your new Studee account. For help, watch our 3-minute tutorial video.

    How do I manage my account?

    You can manage your applications and account settings from your dashboard. Watch our 5-minute tutorial video to learn more.

    I’m having problems with logging into my account. What should I do?

    Make sure you've followed our tutorials on activating your account and submitting an application. If you still face issues, contact your account manager for help.

    Support

    Are there any resources to help me with the application process?

    Yes, we provide various resources like step-by-step guides, FAQs, video tutorials, and more to help you. You can find these on our website's Agent Partner Hub page.

    Can I get extra training to learn more about the platform?

    Yes, you can arrange a meeting with your account manager anytime for more training and support.

    How can I contact customer support?

    Email us at [email protected] or get in touch by phone or live chat.

    Who can I contact with questions about commission, invoices, or my account?

    Contact our customer support team or book a meeting with your account manager to address any queries.

    General information

    Can I market the universities listed on Studee?

    We currently don't provide marketing materials like brochures or videos for our university partners. However, you can use the information available on the university profiles and programs on the Studee website.

    How can I become an agent with Studee?

    Simply fill out our online application. We'll review it and contact you to discuss the next steps. Once approved, you can start submitting student applications. We look forward to working with you!