Code of Conduct

Studee’s Code of Conduct for education agents outlines our expectations regarding the recruitment, promotion, general assistance, and behavior of our education agents and their sub agents towards students and parents.

Our company stands for the core values of synergy, honesty, and integrity. As such, we expect all education agents to be directed by the same values in their judgment and behavior.

Requirements of the Agent

Disclose any previous or pending sanctions, fines, or decisions imposed on them that may impact their services as an education agent.
Confirm all employees and sub agents who will use Studee speak and read fluent English so they are able to confidently and competently converse with students and Studee advisors and read and understand all relevant training, policies, and other literature provided.
Ensure students only accept one offer to any university, including those they have direct partnerships with, those introduced by Studee, or another partner. It is also the agent’s responsibility to ensure the Student only accepts an offer to a university partner they intend to enroll at and can afford.

Competence

Convey all information to students to ensure that they understand the requirements of their chosen course.
Assess the student’s desire to participate and complete their chosen course.
Have the appropriate knowledge about the recruitment and admission process of the country they are sending the student to.
Demonstrate quality and effective recruitment practices and standards.
Evaluate the student’s study capacity prior to enrollment in their chosen course.

Professionalism

Maintain high standards of professional conduct.
Act in good faith and with fairness, consideration, and impartially.
Show appropriate sensitivity to other cultures and value systems.
Refrain from unseemly criticism of other advisors or originations.
Refrain from becoming involved in personal relations with students.
Recognize the power of influence with the role.
Use their best endeavors to provide university documents received from Studee to the Student within 24 hours of receiving them.
Use their best endeavors to respond to student emails.
Always listen and communicate emphatically and reassure the student you are there to assist them.
Always communicate in a polite and friendly tone of voice.
Accurately represent areas of expertise in competence, education, training, and experience.
Ensure your offices and staff attire are kept looking professional and respectable.
Notify Studee of any and all complaints it receives from a student or their parent or legal guardian whose application has been submitted to Studee about an agent employee, sub agent, university partner, or Studee. Complaints will be handled in accordance with the Complaints policy and may result in disciplinary action.

Honesty

Education agents must give students correct information about:

Courses/qualifications offered.
The course content and duration.
The destination, customs, and culture.
The course fees, including advice on annual fee increases and refund policies.
Visa requirements.

Always act in the best interests of the students, ensuring there are no conflicts of interest with their application.
Provide information to students that shall be sufficient, accurate, and up-to-date and that will enable them to make an informed judgment.
Only give accurate and official information to a student about acceptance onto a course for which they applied.
Only give accurate and official information to a student about the valid visa requirements.
Always set students' expectations correctly about a timeframe with regard to receiving a response about their application.

Integrity

Promote Studee's university partners' programs with integrity and accuracy.
Uphold the high reputation of Studee, Studee's university partners, and the education system of the operating territory in which the student is intending to study in.
Provide full, honest, and accurate information about themselves, Studee and Studee's University partners, and their courses.
Always be reliable, honest, and trustworthy to students and Studee.
Only facilitate applications for students who comply with visa regulations and always make it clear to a student that they can only use a student visa for full-time study. Always be clear to the student that any dependent family members who will be accompanying them must be disclosed on the visa application and to the university to avoid visa denials.
Ensure that students are fully advised of the procedures to pursue complaints. See the complaints procedure for more information.
Run the agency without discrimination based on age, race, gender, sexual orientation, religion, marital status, ethnicity, disability, socioeconomic status, or any other reason. This includes providing policies and implementing practical training to employees and sub agents about this requirement.

Transparency

Ensure that the student knows that the education agent will receive a commission for the enrollment of the student in the chosen course.
Ensure students are made aware of the relationship the education agent has with Studee and mention Studee's Trees for Degrees project.
Ensure students are made aware that their information and application will be shared with Studee.
Represent accurately the potential employment outcomes of the course.
Be transparent about the limits of their partnership with Studee and the extent of the service we provide. The agent's relationship with Studee should be explained using the terminology and context set out in the document ‘How to explain your relationship with Studee’.
Maintain student confidentiality.
Provide clear and explicit information at an early stage about their charges for services, if any.

Under 18’s

Ensure that the student has adequate representation and support from a guardian and/or legal counsel during meetings with the agent or consultant and that this is recorded as informed consent before any money changes hands.
Ensure that all applications for admission for students under the age of 18 are also signed by the parent or nominated guardian of the student.
Act not only in accordance with relevant laws and regulations, but competently, diligently, and fairly that befits dealing with minors.
Ask all parents and legal guardians of students under the age of 18 whether they want to be copied into communication between the student and the agent.
Ensure the relevant parent or legal guardian must sign the Studee Parental Consent Form during the initial conversation with the prospective student.

Disciplinary Actions

Education agents and/or their sub agents who fail to follow our code of conduct will meet appropriate disciplinary action.

Legal action may be taken in cases of unlawful actions.