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Student support services you should list on your website

Your university’s student support services should be easy to find and clearly explained on your website. Our handy checklist outlines which services you should feature online and why.

Students want support

Transitioning to university can be difficult, especially for international students as they move to a new country. By listing your support services online, students will know where to go if they need help.

It also shows your university takes the needs of its students seriously, can build trust, and help you appeal to more overseas students

Advice services

Tell international students about your advice services to help them feel more at ease if they need guidance during their studies. Here are the types of services you can include:

  • Careers planning
  • Academic guidance
  • Job hunting
  • Accommodation support
  • Mentoring
  • Networking events
  • International Office

Academic support

To help overseas students succeed academically, tell them where they can go to get help if they’re struggling with their studies or need access to resources. Here are some common outlets where students can receive assistance:

  • Library
  • Tutoring services
  • Language classes
  • Bookstore


Money is a huge part of studying abroad and It’s not uncommon for students to face financial difficulties at university. Clearly state if your university offers:

  • Scholarships
  • Hardship fund
  • Bursaries
  • Grants
  • Financial advice
  • Awards for academic excellence

Health and wellbeing

For many international students, studying abroad can take a toll on their mental health. It’s vital for students to know how they can combat stress, anxiety, loneliness, depression, and other conditions at your institution. Typical health and well-being services include:

  • Medical center
  • Counseling
  • Cultural adjustment workshops
  • Buddy schemes
  • Gym
  • Athletics facilities


Social activities are a great way for students to make friends, discover new hobbies, and have a more enriching student experience. You can attract more international students if they can get a taste of the social scene on campus. Tell students about your:

  • Students’ Union
  • Clubs and societies
  • Social events
  • Student organizations
  • Sports teams